Here are the most frequently asked questions

Why should I have my audio mastered?

Mastering is the final step in bringing your final recording to its optimum quality, and level. It gives your music the professional commercial quality necessary to compete nationally and globally. No matter if your audio is planned for radio, CD/cassette duplication or publishing to the world wide web, it must be mastered to take full advantage of the media in which it is to be released.

Why does my project needs fresh ears?

After working on countless songs and albums, mixing & mastering engineers develop an acute sense of sonic and musical knowledge that is key to success. It’s also a huge plus that the mastering engineer wasn‘t there when you recorded or mixed your album. Hearing your songs for the first time, a fresh pair of ears can offer a truly objective point of view.

How do I know it will sound better?

You always have input into how your project sounds, and we will do everything we can to make your audio project sound the exact way you want it. Every project is completed by an engineer with over 10 years of mixing and mastering experience.

Why should pay you to master my songs, I have plugins?

Mastering is an art form in itself that requires many years of experience. Our mastering studio has been set up professionally for the purpose of having an isolated area, free of noise, specifically designed to provide you with a master product that cannot be matched by any piece of software or plugin.

How long will it take to mix and or master my CD?

Mixing and mastering generally takes 2 - 3 days for single songs and 5 - 10 business days for full albums depending on our current work load. This does not include shipping time. It will then be emailed or shipped back promptly.

I need my project ASAP! Do you offer rush order services?

Yes, we offer rush service when available and approved. Of course an additional fee will apply for all rush orders. For more information please email us at info@jemstonemedia at any time.

Can I receive a physical master disc, reference disc?

A physical redbook master disc, reference disc, and data disc will be included free of charge to all full album project purchases. Less than 8 song mastering submissions will receive .wav and .aiff files online, and made available through digital download. We are always more than happy to send you a physical master and reference disc at any time for an additional fee.

How can you master for such a low price?

Our prices are reflective of our low operating expence and the high volume of projects we receive. By receiving mastering projects via mail or internet, we can avoid having to schedule appointments or sessions with the client, allowing us to produce work beyond "ordinary" office hours. This in turn means a much lower price to our clients.

So you will work until I am 100% satisfied?

Yes! We are proud to offer our zero-risk guarantee. We will continue to revise your masters at no additional charge until you are totally satisfied with the final result. Once you hear your master, if there are things you want to change about it, simply call or email us with your change requests and we can make those changes and send you another updated master. In other words, you will get a master that is of the highest possible sound quality available.

What type of payments do you accept?

We accept PayPal, and money orders. Or you may pay online with a credit card using our fast and easy online payment option.

If you have a question that is not on this list, just send us an e-mail or give us a call and we'll gladly answer any other questions you may have.